Frequently Asked Questions
What is Pink Mary doing to protect the environment?
Our warehouse supports our sustainability efforts and uses eco-friendly boxes and packaging materials and all our packaging can be recycled
Where do you ship and how long will it take to receive my order?
We ship all over the world. For further details please refer to our Delivery and Returns page by clicking here. UK orders shipped as standard usually arrive within 3-4 working days. International orders are shipped via DHL and shipping times vary by country. For further details please refer to our Delivery and Returns page by clicking here
Can I return a product?
Yes, you can return products within 28 days of receiving them. We will only refund or exchange products purchased from e-scents. We cannot accept returns on opened products. For further details please refer to our Delivery and Returns page by clicking here. If you have any other questions about a returning a product, please email us at help@pinkmary.co.uk
Who do I contact for press or social media inquiries?
For all press or social media related inquires please email us at: j.tucker@luxeassociates.com
Charity requests
At Pink Mary we receive a large number of requests asking for donations and support with charity events. However, we regret are not able to support each request. We do consider every request, and select causes that fit with our brands ethics, we are sorry if your request is unsuccessful and wish you all the best with your event
Why are your shipping charges set at this rate?
As our fragrance products contain flammable liquids, our carrier partners require us to declare the contents as flammable. We have a policy to pass the delivery cost we are charged on to our customers without any profit being charged, so the price you see is the cost Pink Mary pays
Animal Testing
Pink Mary and its brand partners are committed to the elimination of animal testing. We are equally committed to consumer health and safety and only bring to market products that comply with applicable regulations. Our brand partners do not conduct animal testing on their products or ingredients, nor ask others to test on their behalf except when required by law. Pink Mary fully supports the development and global acceptance of non-animal testing alternatives
Additional questions?
Please email us at: help@pinkmary.co.uk
